The Travelling Family Service

The Travelling Family Service is an outreach service which sees a team of two public health nurses and one Healthy Child programme support worker visit traveller parents and new babies to assess their health and wellbeing, as well as the growth and development of your baby.

The service is available to all travellers and enables you to access support when you need it.

How does the service work?

You can expect to receive a confidential service from a team who have a full understanding of your cultural needs. There is flexibility around visiting arrangements, with the option for you to have a visit at your home, static site, encampment or at a convenient location to you such as a health centre, GP surgery, children’s centre, school or multi agency traveller unit.

The Travelling Family Service team will carry out assessments, offer support, provide advice, give immunisations, treatments and offer referrals and signposting to appropriate services. They can also help you with registering new babies with GPs and older children with dentists and opticians.

How you can access the service

There are a number of ways that you can access the service:

  • Speak to your GP
  • Speak to any other healthcare professional involved in your care
  • Contact the team directly and refer yourself, if you are over the age of 16
  • Speak to a member of the Multi Agency Traveller Team, which includes STAR/Gypsy Liaison Officers/Police/Education
  • Speak to any professional from any agency involved in your care

The team are based at New Parks Health Centre, St Oswalds Road, Leicester, and can be contacted on 0116 295 8759.

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Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Leicester City: text 07520 615381

Leicestershire & Rutland: text 07520 615382

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