Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Contact a public health nurse by text

Chat Health Logo

If you have a child between the ages of 0-19 and live in Leicester, Leicestershire or Rutland, you can text a public health nurse via ChatHealth, a dedicated, secure text messaging service.

The ChatHealth service enables parents and carers to get confidential health advice and support on a whole range of issues, including

  • healthy eating
  • child development
  • emotional health
  • behaviour difficulties and parenting concerns
  • family health

How do I text a public health nurse (health visitor or school nurse)?

The number to use depends on where you live:

  • In Leicester City: text 07520  615 381
  • In Leicestershire or Rutland: text 07520  615 382

How does it work?

The texting service is available from 9am to 5pm every week day, excluding bank holidays. You will receive an automated message straightaway to confirm that your text has been received, and then you will get a text response within 24 hours.

This service is confidential

Your messages are stored and can be seen by health care staff who follow strict confidentiality rules. If they are concerned about your safety, they might inform someone, but would usually speak to you about this first.

Remember, health professionals will only see your text during working hours (9am to 5pm). If you need help more quickly, you should contact your GP, nearest walk in centre or dial 111.

Please note that the ChatHealth text service cannot receive voice calls or MMS picture messages. To prevent the health professional from sending messages to you, text stop to the number. Messages are charged at your usual rate.

ChatHealth Logo

Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Page last reviewed: 19-10-2020

Next review due: 19-10-2023