Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Contact a public health nurse by text

Chat Health Logo

 

ChatHealth is a suite of text support services for parents, carers, families and young people in Hampshire.

There are three ChatHealth services for:

  • Parents and carers of children under 5
  • Parents and carers of children and young people aged 5-19 years
  • Young people aged 11-19

ChatHealth 0-5

ChatHealth 0-5 is a text messaging service set up to support parents, carers and families of under 5’s in Hampshire.

The service is run by local health visitors who have a wealth of experience of working with mums and dads-to-be, babies, toddlers and young children.

The Health Visiting Team can support with questions from parents, carers and families relating to a wide range of health and wellbeing issues including crying babies, infant feeding, starting baby on solid foods, sleep and behaviour problems. As well as giving advice, the team can signpost to appropriate services and other support.

Just text the dedicated number: 07520 615720

How does it work?

The texting service is available from 09:00am to 4:30pm Monday to Thursday and 09:00am to 4:00pm on Fridays (excluding weekends and bank holidays). You will receive an automated message straightaway to confirm that your text has been received, and then you will get a text response within 24 hours.

This service is confidential

Your messages are stored and can be seen by health care staff who follow strict confidentiality rules. If they are concerned about your safety, they might inform someone, but would usually speak to you about this first.

Remember, health professionals will only see your text during working hours – 09:00am to 4:30pm Monday to Thursday and 09:00am to 4:00pm on Fridays. If you need help more quickly, you should contact your GP, nearest walk in centre or dial 111.

Please note that the ChatHealth text service cannot receive voice calls or MMS picture messages. To prevent the health professional from sending messages to you, text stop to the number. Messages are charged at your usual rate.

 

ChatHealth Logo

Southern Health NHS Foundation Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called ChatHealth. The service operates Monday to Thursday between 9am and 4.30pm and Fridays 9am to 4pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

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