Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Contact your health visitor by text

Get advice from our Health Visiting Team via the award-winning text messaging service for parents and carers of babies and children aged 0-5 yrs. All you need to do is text us on 07480 635164.

The service is available Mon-Fri 9-5pm.

We can help you with all kinds of things such as:

  • Child Development
  • Toileting
  • Sleep
  • Parenting Advice & Support
  • Behaviour
  • Child Health/safety
  • Breastfeeding/Feeding/Nutrition
  • Emotional Health & Wellbeing

Please take a look at this video which explains the 0-5 messaging service in more detail:

This is not an Emergency Service. For urgent medical attention please contact your GP, NHS 111 or call 999.

We might inform someone if we were concerned about the safety of you or your child but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we’ve received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a professional or your doctor. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To view our NHS privacy notice use this link Prevent our nurses from sending messages to you by texting STOP to our number.

ChatHealth Logo

Hertfordshire Community NHS Trust runs a confidential secure text messaging service for parents of children aged 0-5 years called ChatHealth. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a health visitor within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the service reopens.

  • ChatHealth messaging service:


    07480 635164
  • Family Centre Service (Health Visiting and Family Support):


    0300 123 7572

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

This page was last reviewed on 24-01-2023

This page will be next reviewed on 24-01-2026