Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Getting the right care for a health problem in Leicester, Leicestershire and Rutland

Pregnant woman on the phone

Graphic showing Right Care, Right Place logo

It can be difficult to think clearly when you, or your child, experience an immediate health problem.

The NHS in Leicester, Leicestershire and Rutland has issued new advice to help you get the right NHS care when you need it quickly and recommends just two simple steps for situations when it isn’t life threatening.

Step 1:

Try to manage the problem yourself or get help from a local pharmacy, NHS 111 online, or the NHS App

Step 2:

If that doesn’t work or the problem is more serious, contact your GP practice or NHS 111 (when your practice is closed). They will help arrange the right appointment at your GP practice
practice or other nearby services, including appointments for the same day if you need it.

Following this advice will help you get care from the right place, with the right health professional, and avoid long waits or trips to walk-in services that might not be suitable.

Click here to find out more about the ‘Need help fast’ campaign.

You can also download a new online guide to keep for future reference.

ChatHealth Logo

Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Healthy Together Logo

Leicestershire Partnership NHS Trust runs the Healthy Together Helpline for parents and carers in Leicester, Leicestershire and Rutland. The Helpline’s qualified health and administrative professionals offer easy to access, safe and free advice, support and signposting. Calls are answered from 9am – 4.30pm on weekdays, excluding bank holidays. Calls are charged at the same rate as calling a standard landline number.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Page last reviewed: 03-12-2024

Next review due: 03-12-2027