Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Interpreting services

If English is not your first language, during your pregnancy, staff will use interpreting services to talk to you. This will help you feel involved in decisions about your care and help you understand information.  Please talk to your midwife or doctor about any concerns you might have.

In Leicester, the current translation service used is DA languages. They have a full range of services, including face- to-face, phone and video interpreting.

Midwives and doctors will not use your family members for interpreting. Using NHS services is safer for you. All information shared will be kept confidential and private and will not be shared with anyone else.

Interpreting services are free, you will not be charged any money for using them.

Cardmedic app

Leicester maternity services are focused on improving care and health results for women and birthing people whose first language is not English.

The use of a translation app called Cardmedic has been trialled. The Cardmedic app can currently translate spoken words into 40 written languages. The app is available for smartphone, tablet and PC.  Staff currently have access to some of the scripts and to the ‘Live Translate’ option.

JanamApp

This pregnancy information guide has been developed in Leicester for South Asian mothers.

The JanamApp has information about

  • pregnancy
  • labour
  • after your baby is born

It is available in: English, Urdu, Gujarati, Hindi, Punjabi, Bengali.

Click here for more information about the JanamApp.

ChatHealth Logo

Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Healthy Together Logo

Leicestershire Partnership NHS Trust runs the Healthy Together Helpline for parents and carers in Leicester, Leicestershire and Rutland. The Helpline’s qualified health and administrative professionals offer easy to access, safe and free advice, support and signposting. Calls are answered from 9am – 4.30pm on weekdays, excluding bank holidays. Calls are charged at the same rate as calling a standard landline number.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

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Page last reviewed: 26-01-2024

Next review due: 26-01-2027

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