Providing telephone advice and support for parents and carers.
Parents and carers are being encouraged to make use of a new ‘single point of access’ Advice Line covering Nottinghamshire county. Nottinghamshire Healthcare NHS Foundation Trust’s Healthy Family Teams want parents, carers and health professionals use the new county-wide service, which offers advice and support over the telephone.
Jo Lewis, Service Manager for Children and Young People, said: “We have one single point of access across the county. “It is set up to be there for parents and carers to get the advice they need at the time they need it, with this service from the Healthy Family Teams across the county. Parents can ring up and if they need advice, they will be able to be given that advice at that point in time. It is open to any parent or carer in Nottinghamshire, we offer a universal service and any parents or children can access this.”
The Advice Line is not just open to parents and carers of children aged 0-19 years, it is also accessible by GPs and other professionals, such as those working in social care. Topics that are covered by the Advice Line include 0-19 behaviour management and support, sleeping, emotional support, breastfeeding and infant feeding.
The Healthy Family Teams previously had separate Advice Lines for different areas of the county, such as Ashfield and Broxtowe, but this new initiative combines the resources into a single Advice Line. It operates out of two sites in the north and the south of the county, but both teams support callers from across Nottinghamshire.
The Advice Line operates Monday to Friday, from 9am to 4.30pm, and can be accessed by calling 0300 123 5436.
Separate numbers are also available for the Appointment Lines as follows:
These services run alongside existing support services such as Parentline, a confidential text messaging service for parents and carers across Nottinghamshire.
And a similar service, ChatHealth, operates for young people aged 11-19 years.
For more information about the Healthy Family Teams visit https://www.nottinghamshirehealthcare.nhs.uk/healthy-family-teams