For life threatening emergencies, calling 999 can get the help that you need.
This infographic gives examples of some of the life threatening emergencies that would lead you to calling 999 and the process you will follow to get help.
As your child gets older, you might like to talk this through with them so they know what 999 is for.
You can call 111 when you need medical help fast, but it’s not an emergency.
When you call 111, a trained advisor will ask you questions to help find out what is wrong, before giving you advice and signposting you to someone who can help, like an out of hours doctor or NHS walk-in centre.
If the person you are speaking to thinks your condition is more serious, they will tell you to go to hospital or send an ambulance.
You can call 111 at any time of the day, and the call is free from landlines and mobiles.
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Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.
Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.
Leicester City: text 07520 615381
Leicestershire & Rutland: text 07520 615382