Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

Sussex Community is responsible for the writing, publishing and updating of the content on this page.

You're viewing the site locally in: Brighton & Hove and West Sussex

Your feedback is important to us

Your feedback helps us to improve our services, and we value your comments.

You can tell us what you think about our service in a variety of ways.

We are pleased that you think we are:

1. Family and Friends Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

An example of how we have responded:

Read more about the FFT.

After an appointment with our service, you may be sent a short survey to complete. You can also ask for this at the appointment or by calling our duty numbers.

2. Patient Advice and Liaison Service

This is available for all services in our Trust. It is for compliments, comments, complaints and information.

Please see our Trust website for more information about how you can use PALS.

3. Our Parentline texting service.

When you have used the Parentline service please do give feedback when the conversation is closed. This helps us to understand what you found helpful and how we can improve. If you have not used the Parentline service see the numbers at the end of the page.

We are currently looking at other ways to improve our conversations with you about your experience of our services to ensure we deliver high quality care. Please see the My healthcare experience checklist for more information.

ParentLine logo

Sussex Community NHS Foundation Trust runs a confidential secure text messaging service for parents of children aged 0-5 years called ParentLine. The service operates Monday to Friday between 9.30am and 4.30pm in Brighton & Hove and Monday to Friday between 9am to 4.30pm in West Sussex, excluding bank holidays. All texts will be responded to by a health visitor within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

This page was last reviewed on 08-01-2024

This page will be next reviewed on 02-01-2025