Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999
If you have problems understanding English or English isn’t your first language, your public health nurse (health visitor) can ask an interpreter to support the visits. Our interpreting service covers 45 different languages.
It’s really important that you can talk honestly with your public health nurse (health visitor) and understand what they say. When you are contacted by the service, please ask someone to call the telephone number on the letter and tell us that you need an interpreter.
All interpreters are fully trained, and committed to confidentiality. They have also signed a code of conduct agreement. For this reason, we encourage you to use this service rather than a family member or friend.
If you have a hearing or sight impairment, your public health nurse (health visitor) can also support you to access a specialist interpreter for one of the following:
- British Sign Language (BSL)
- Sign Supported English (SSE)
- Deaf/Blind
- Lip speaker (Hard of Hearing)
Telephone interpreting
Your public health nurse (health visitor) can also talk to you over the telephone via an interpreter; this service can be used for short conversations such as booking appointments.
