Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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The Whole Family Approach

What is the Whole Family Approach?

Leicestershire Partnership NHS Trust is committed to putting the whole family at the centre of the support we offer to our service users. We want to create a joined up service that responds to your needs, as well as those of your children and your wider family.  We know that by working and talking together we get the best results for families.

Why are professionals asking about the whole family?

Any healthcare practitioner that has contact with you and your family will be asking about other family members.

This could be those who support you or people that you support. It is important to understand your needs and those of your family as a whole because the health of one person can have an impact on others in the wider family.

When you first meet your Public Health Nurse (Health Visitor), you’ll be encouraged to talk about yourself and your family members. This will help to make sure that everyone in the family has access to the right support to meet their personal needs.

Your confidentiality is important to us and we will ask your permission to share information with other agencies if we feel this is in your best interests; for example to get additional support. However, if you share information with a professional that suggests either you or someone else is at risk of harm, information would have to be shared with other agencies, such as your GP, social services and mental health support services, even if you do not consent.

ChatHealth Logo

Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Page last reviewed: 27-10-2021

Next review due: 27-10-2024