The Whole Family Approach

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What is Whole Family Approach?

Leicestershire Partnership NHS Trust is committed to putting the whole family at the centre of the support we offer to our service users. We want to create a joined up service that responds to your needs, as well as those of your children and your wider family.  We know that by working and talking together we get the best results for families.

Why are professionals asking about the whole family?

Any healthcare practitioner that has contact with you and your family will be asking about other family members.

This could be those who support you or people that you support. It is important to understand your needs and those of your family as a whole because the health of one person can have an impact on others in the wider family.

When you first meet your public health nurse, you’ll be encouraged to talk about yourself and your family members, and any struggles you may face. As a result, everyone in the family will then have access to the right support.

With your permission, information about you and your family will be shared with a range of services in order to provide the best support for you and your family.

If a professional feels there is a risk of harm to you or another family member, the health professional will divulge what you have discussed to another agency.


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Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Leicester City: text 07520 615381

Leicestershire & Rutland: text 07520 615382

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