Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

Hertfordshire Community NHS Trust is responsible for the writing, publishing and updating of the content on this page.

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Health Visitor advice line duty desk

What can a duty Health Visitor help with?

  • Advice and support over the telephone if your child is unwell
  • Advice over the telephone on breastfeeding/feeding your baby
  • Booking an appointment
  • Development or behaviour concerns
  • Healthy eating
  • Emotional support
  • Immunisations
  • Public health messages
  • Accident prevention

To speak to a Health Visitor, please call the Family Centre Service telephone line on 0300 123 7572, please select one of the following options:-

  • Select 1 if you live in the Welwyn, Hatfield, East Herts or Broxbourne area
  • Select 2 if you live in North Herts or the Stevenage area
  • Select 3 if you live in the Hertsmere, Watford or Three Rivers area
  • Select 4 if you live in the St Albans
ChatHealth Logo

Hertfordshire Community NHS Trust runs a confidential secure text messaging service for parents of children aged 0-5 years called ChatHealth. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a health visitor within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the service reopens.

  • ChatHealth messaging service:


    07480 635164
  • Family Centre Service (Health Visiting and Family Support):


    0300 123 7572

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

This page was last reviewed on 23-01-2023

This page will be next reviewed on 23-01-2026