Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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STEP 2 Under 5’s Parent-Infant/child relationship focused work

Step2 is a brief intervention child and adolescent mental health service within Hertfordshire, we have a specialised small team who work specifically with parent-infant/child relationship difficulties for babies and children aged 0-5 years old.

Common difficulties we support are:

  • Parents/carers struggling to feel a close relationship or bond with their baby/child
  • Parents/carers finding it difficult to understand and support their baby/child’s emotional needs
  • Parents/carers  who are struggling to feel confident with their baby/child
  • Children who are withdrawn, struggling to separate from carers or are anxious more than developmentally expected
  • Children who display frequent severe emotional outbursts, defiance, aggressive and/or destructive behaviour

The Step2 under 5’s team offer parent-infant/child relationship focussed work using strengths and evidence based approaches to promote emotional health and wellbeing for infants and young children through working with the parent. See the Step 2 leaflet for further information:

You can find out more about the Step2 under 5’s team through our website, where you can also find information on how to make a referral to us.

ChatHealth Logo

Hertfordshire Community NHS Trust runs a confidential secure text messaging service for parents of children aged 0-5 years called ChatHealth. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a health visitor within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the service reopens.

  • ChatHealth messaging service:


    07480 635164
  • Family Centre Service (Health Visiting and Family Support):


    0300 123 7572

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

This page was last reviewed on 23-10-2023

This page will be next reviewed on 23-10-2026