Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

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Care Confident

Care Confident is an educational and communication resource aimed at supporting families with under-five-year-olds in better understanding the signs and symptoms of the most common childhood illnesses, helping them to know what to do, and when to worry. It also aims to help parents and carers keep their children healthy.

Developed in partnership with local parents and carers, who came up with the name and slogan, and local health professionals, the materials were created in acknowledgment of the fact that some parents and carers worry that they do not have the knowledge to deal with certain situations when their child falls ill, such as making the correct diagnosis and providing the right treatment.

The reality is that a range of minor illnesses can be treated either at home, or quickly and effectively by visiting your local pharmacist, easing the pressure on other services such as GPs and walk-in centres and leaving A&E free for real emergencies.

Care Confident Booklet
Check out our easy-read booklet on common minor illnesses, helping parents to understand what they should do when their child is unwell and where and when to seek further treatment.

Care Confident Animations
Parents and carers can view six animation videos focusing on what to do if your child has a fever, cough, cold, worrying skin conditions or is experiencing an upset tummy.

Parents and carers can view a further 6 animation videos in English or Bengali covering oral health, solid foods and breastfeeding for your child.

ChatHealth Logo

Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called Chat Health. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Healthy Together Logo

Leicestershire Partnership NHS Trust runs the Healthy Together Helpline for parents and carers in Leicester, Leicestershire and Rutland. The Helpline’s qualified health and administrative professionals offer easy to access, safe and free advice, support and signposting. Calls are answered from 9am – 4.30pm on weekdays, excluding bank holidays. Calls are charged at the same rate as calling a standard landline number.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

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This page was last reviewed on 11-04-2023

This page will be next reviewed on 11-04-2026

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Providing health professionals with additional information and resources to ensure the best quality of care for children and families

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Providing early years settings with additional information and resources to assist with the health and well-being of children in their care.

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